Report an issue

Help improve Duewise report quality.

If a report looks wrong, vague, incomplete or misleading, submit the details here. The issue is saved privately with a reference number for review.

Issue types

What can be reported?

Report issues should be structured so review can quickly identify whether the problem is matching, data, wording, price logic or scoring.

Wrong vehicle match

The report appears to identify the wrong make, model, engine or generation.

Weak-point data issue

A known fault is missing, unclear, exaggerated or not relevant to the vehicle.

Mileage logic issue

The mileage context, remaining-life estimate or risk score seems unrealistic.

Price guidance issue

The price sanity section seems wrong, unclear or not useful for negotiation.

Issue form

Tell us what looked wrong

The form now saves the report issue in Duewise and returns a reference number when the submission succeeds.

Support Centre
Useful report details

What helps us fix it.

A useful issue report tells us exactly what went wrong and where in the report it happened.

Registration used in the report.

Report URL, if available.

Mileage and advert price entered.

Make, model, engine and year.

Which section looked wrong.

What you expected the report to say.

Any source or evidence that supports the correction.

Do not use this for emergencies

Vehicle safety comes first.

If a car appears unsafe, do not drive it based on an online report. Get a qualified mechanic or inspection service to assess the vehicle properly.

Privacy

Submissions are private.

Report issues are stored for Duewise quality review. They are not published as customer feedback. Email is optional and is used only when a follow-up is needed.

Review workflow

How report issues improve the product.

Structured issue reports help review model data, evidence prompts and buyer guidance quality.

01

Issue submitted

The form validates the details and saves the issue with a reference number.

02

Admin reviews

The issue appears in the private Duewise report-quality queue for review.

03

Data corrected

The relevant model, fault, maintenance rule or report logic can be improved.

04

Reports improve

Future reports become more accurate and useful for buyers.

Need normal support?

Use contact support for account or billing problems.

This page is specifically for report quality and vehicle-data issues. For general questions, use the support or contact pages.