Terms for using Duewise.
These terms explain the basic rules for using Duewise, including accounts, reports, subscriptions, acceptable use and service limitations.
These terms are customer guidance for using Duewise and do not replace independent legal advice.
Core terms
The main rules and limitations.
Duewise is a decision-support tool. It helps buyers prepare, but it does not remove the need for proper due diligence.
Use of the service
Duewise provides used-car buyer guidance based on user-entered information, vehicle model data and available third-party integrations. You must use the service lawfully and only for legitimate vehicle research.
No guarantee of vehicle condition
Duewise does not guarantee that a vehicle is safe, reliable, roadworthy, legally clean, correctly described, free from finance, free from accident damage or worth purchasing.
User-entered information
Reports depend partly on information entered by the user, such as registration, mileage, price and advert wording. If this information is wrong, incomplete or misleading, the report may also be wrong or incomplete.
Account responsibility
Users are responsible for keeping login details secure and for all activity carried out through their account. Admin access must not be shared with unauthorised people.
Subscriptions
Paid plans may unlock premium reports, saved garage features, report history, export tools or advanced buyer guidance. Access depends on payment status and plan entitlement.
Cancellations
Users should be able to cancel through the billing/customer portal once payment integration is live. Access may continue until the end of the paid billing period unless otherwise stated.
Acceptable use
Users must not abuse the service, scrape data, attempt to bypass payment restrictions, interfere with infrastructure, upload malicious content or use Duewise for unlawful activity.
Changes to the service
Duewise may change features, pricing, reports, supported vehicles, account functionality or data sources as the product develops.
You remain responsible for the buying decision.
Duewise can highlight risks, questions and checks, but the user is responsible for verifying the vehicle, seller, paperwork, history, insurance position and suitability before purchase.
Verify vehicle paperwork before buying.
Check MOT history through official sources.
Carry out appropriate finance/write-off/stolen vehicle checks.
Inspect the vehicle physically before paying.
Consider a professional pre-purchase inspection.
Make the final buying decision independently.
Paid plans and premium access.
Duewise may offer paid subscriptions for full reports, saved garage features, report history, export tools or advanced buyer guidance. Access to paid features depends on active subscription status and the plan selected.
Payment processing should be handled externally.
Duewise should not store raw card details. Secure payment collection, Apple Pay, Google Pay, invoices, failed payment events and billing portal access should be handled by a payment provider such as Stripe.
Availability and accuracy
Reports may be incomplete, wrong or unavailable.
This matters because vehicle data, user input, model coverage and third-party integrations can all have limitations.
Data may be incomplete.
Vehicle data, model profiles, repair costs, mileage estimates and report logic may contain errors or be incomplete. Users must verify important information independently.
Features can change.
Duewise may add, remove, limit or change supported vehicles, features, pricing, reports, integrations and account access as the product develops.
No purchase guarantee.
Duewise does not guarantee that a user will avoid repair costs, loss, fraud, bad purchases or vehicle defects.
Misuse may lead to restricted access.
Duewise may suspend or terminate accounts that abuse the service, attempt to bypass access controls, attack infrastructure, misuse admin tools, submit malicious content or use the product unlawfully.
Contact support if a dispute arises.
Billing, refund, account or report disputes should be raised through the support route so Duewise can review the account, payment status and relevant report context.
These terms should be reviewed periodically.
Duewise should keep these terms aligned with its business details, refund and cancellation policy, jurisdiction, contact routes and legally required consumer information.