Help for checks, reports, accounts and billing.
Find the right support route for Duewise reports, missing vehicles, account access, billing questions and product feedback.
Support categories
What do you need help with?
Support should be organised by the type of issue so vehicle data requests, account problems and billing questions are handled correctly.
Help with starting a car check, reading a report, understanding scores and using buyer checklists.
Help with login, sign up, email verification, password reset and account access.
Help with premium access, subscription status, failed payments and cancellation.
Request a missing make, model, engine or generation to be added to the database.
Common support actions.
These routes cover common support needs and help route vehicle data requests, report issues, billing questions and account problems to the right place.
Include the useful details.
If the issue relates to a specific vehicle or report, include the registration, make, model, engine, mileage, asking price and what looked wrong or unclear.
For report issues
Send registration, report URL and the section that looked wrong.
For vehicle requests
Send make, model, engine, year and mileage if known.
For billing
Send account email, plan name and what payment issue occurred.
For login
Send account email and whether email verification was received.
FAQ
Common questions.
These answers keep expectations clear and reduce repeated support requests.
Why does a report say guidance only?
Because no online report can physically inspect a vehicle. Duewise helps you ask better questions and focus on likely risks, but it does not replace inspection.
Why is my car not recognised?
Duewise uses a growing model database. Unsupported searches should be sent to the request queue so the model can be added.
Can I save cars to my garage?
Yes. Duewise can save vehicles and reports to your account so you can return to previous checks.
How will paid plans work?
Paid access uses Stripe Checkout and server-side subscription checks before premium features unlock.
Can Duewise tell me if a car has finance?
No. Duewise is not a finance, stolen, write-off or HPI check. You should use a proper vehicle history check for legal and financial status.
Can I rely on the expected remaining life estimate?
No. It is only context based on model expectations and mileage. Real condition depends on maintenance, driving style, faults, repairs and inspection findings.
Send a message with the vehicle or account details.
Include the registration, account email or report details where relevant so the request can be reviewed properly.